Refund & Cancellation Policy

At Questo Hub (accessible via https://questocomm.com/), we provide high-quality digital educational resources, structured online video courses, interactive clinical case simulators, and career preparation tools. This Refund & Cancellation Policy outlines the exact terms and conditions governing course subscription purchases, cancellations, duplicate billing resolutions, and refund processing through our official payment gateway partner, Kashier.

1. Subscription Cancellations

Students and users can manage and cancel their active course subscriptions at any time without incurring cancellation fees. To cancel a recurring subscription:

• Log in to your account on Questo Hub.
• Navigate to your Student Dashboard.
• Click on Subscriptions or Billing Settings.
• Select Cancel Subscription and confirm your request.

Effect of Cancellation: When you cancel your subscription, automated future recurring billing is stopped immediately. You will retain full access to all enrolled course materials and curriculum components until the end of your current paid billing period. After the billing period expires, access will be deactivated, and your account will not be charged again.

2. Refund Eligibility & Exceptions

While general sales are non-refundable, Questo Hub provides full refunds under specific technical or extraordinary conditions, detailed below:

A. Duplicate Transactions & Gateway Billing Errors:

If you experience a technical glitch during checkout via our payment gateway (Kashier) resulting in duplicate charges or erroneous multiple transactions for a single subscription order, we will issue a 100% refund for the duplicate transaction upon verification.

B. Technical Non-Delivery of Service:

If you purchase a course subscription or digital service but experience persistent technical failure on our platform preventing access to the purchased materials within 48 hours of purchase—and our technical support team is unable to resolve the issue—you are eligible for a full refund.

C. Unauthorized Account Fraud:

If a transaction was conducted fraudulently using your credit card or payment account without your authorization, please contact us and your card issuer immediately to initiate an investigation.

3. Refund Request & Processing Timeline

4. Billing Disputes & Support Assistance

We are committed to resolving any billing concerns quickly and fairly. Before filing a formal chargeback dispute with your bank or payment issuer, we strongly encourage you to reach out to our dedicated support team first. Most billing issues and accidental duplicate charges can be resolved directly within 24 hours.

5. Contact Us

For any questions regarding cancellations, refund requests, or transaction inquiries, please contact our support desk: